Reference

Legal Terms Behind Your okbajee Account

One page holds the rules that sit behind your okbajee wallet: the terms you accept when you join, the account data we keep, and the route to raise a question about either.

Plain-English clausesEligibility by local lawbKash, Nagad, Rocket contextData requests handled

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DATA AND ACCESS

How We Handle Your Account Data

Your account record holds what we need to run the wallet: your verified phone number, the name you registered with, transaction history for bKash, Nagad and Rocket transfers, and login events. We keep it while the account is open, plus the period our bookkeeping has to be kept, and then it goes. Cookies on the site do the practical jobs — keeping you signed in on your phone browser and remembering which lobby tab you last used. You can ask for a copy of your data or a correction at any time through support, and we will tell you what changed.

What your account holds

We store your phone number, registered name, wallet transaction references from bKash, Nagad and Rocket, and login events. That is the record we use to settle a dispute or answer a policy question about your account.

Cookies on the site

Cookies keep you signed in on your phone browser and remember the lobby tab you had open. Clearing them logs you out and resets that memory; the terms clause on cookies explains which ones are essential.

Keeping the login yours

The one-time code goes to the number on file, so a password alone will not open your wallet. If you change phone numbers, update the account before you log in again, or the code lands nowhere.

Retention and requests

Your record stays while the account is open and for the bookkeeping period after it closes. Ask support for a copy or a correction; we fix wrong fields and tell you what changed.

REACH THE DESK

Raising a Legal Question

Questions about a clause, a suspended wallet or the data we hold on you go through the same support desk you already use for payments — you do not need a separate legal mailbox. Open a chat from your account page, choose the policy section that fits, and paste the clause heading you are asking about so the agent pulls the right section. If your query is about a bKash, Nagad or Rocket transfer tied to a dispute, keep the transaction ID ready. Policy questions are answered in the order they arrive, and a written request gets a written reply.

Account chat Sign in, open the help panel on your account page and choose the policy section you need. Paste the clause heading, so the agent opens the right part of the terms first time.

Written requests Prefer email? Send it from the address attached to your account and we can verify you without extra steps. Written requests get a written reply, which helps if you need a record.

Wallet disputes If a bKash, Nagad or Rocket transfer is in question, keep the transaction ID and the number you sent from. We check the wallet record against your account history before replying.

Where Our Legal Terms Apply

okbajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

okbajee is run as a mobile-first brand for Bangladesh, and the terms on this page are written against that setup rather than copied from another market. Whether you can open an account at all is decided by your local law and by the eligible regions we

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serve — if the two do not line up, we will not accept the registration. Everything else follows from the account: the phone number you verify with a one-time code is the same number tied to your wallet, and the name on your bKash, Nagad or
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Rocket profile has to match the name you type in when you join. Where they differ, our team asks for a correction before any payout is processed. The terms also set out what we expect from you while the account is open: one account per person,
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no shared logins, no third-party payment agents moving money on your behalf. Break that and we can suspend the wallet while we check what happened. Cricket markets, slots and live tables all sit under the same account rules; there is no separate set of conditions for
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one product. This page stays short on purpose. If a clause changes, the new wording goes up here first and applies from the day it appears. Nothing on this page overrides the law where you live, and if a term is invalid there, that term drops
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out and the rest still stands. Read it once with your phone in hand — a few minutes covers the parts that matter to you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Legal Questions We Get Asked

Six things come up most often when people read this page with their account open. The answers below cover eligibility, the wallet record we keep, data requests, suspensions and how a change to the wording reaches you. Short answers here; the clause text above is what actually applies if the two ever read differently. If your situation is not listed, the support desk will read the clause with you rather than leave you guessing.

Access depends on your local law and on the eligible regions we serve. If they do not match, we cannot accept the registration — better to say that upfront than hold a wallet we cannot settle.

The transaction reference, the amount and the sending number, matched to your account. We do not keep your wallet PIN or your bKash password — those never reach us at any point.

Ask from the chat panel inside your account, or email from the address you registered with. We confirm it is you, then send the record in a readable format.

A suspension is a hold while we check something, like a name mismatch. The terms let you ask for the reason in writing, and you can reply with documents in the same thread.

New wording goes up on this page before it takes effect, and the change is flagged in your account messages. Carry on using the wallet after that date and the updated terms apply to you.

Reply in the same support thread and ask for a supervisor to look again. For a bKash, Nagad or Rocket payment dispute, the wallet provider's own complaint route stays open to you too.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Appokbajee App InfoCrash Dice Roller

Legal Terms Behind Your okbajee Account

How We Handle Your Account Data

Raising a Legal Question

Legal Questions We Get Asked

01 Can I open an account from any district in Bangladesh?

02 What details do you keep from my bKash or Nagad transfers?

03 How do I get a copy of the data on my account?

04 My wallet is suspended — what do the terms say?

05 Will you tell me before the terms change?

06 Who do I contact if I disagree with a decision?

Legal

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