Reference

How okbajee Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or browse our lobby — and how we use, store and protect it.

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, ask us to correct something, or request deletion, you can reach our team through any of the channels below. We aim to respond to privacy-related requests within a reasonable time. Please have your account number ready when you write to us — it helps us locate your records without delay.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use a combination of technical controls and process rules to keep your account data safe. Cookies help us remember your session so you do not need to re-enter your details every time you return on the same device. Here is how each area works in practice.

Cookies and Session Data

We use session cookies to keep you logged in across pages. You can clear cookies from your browser at any time; this will sign you out but will not delete your account or transaction history.

Account Security Controls

Your account is protected by password and OTP verification. We do not store your bKash, Nagad or Rocket PIN — payment authentication runs through each provider's own secure environment.

Data Retention Period

We keep your account and transaction records for as long as required by applicable financial and regulatory rules. Once that period ends, records are deleted or anonymised.

Third-Party Data Sharing

We share data only with service providers who process payments or run our platform infrastructure. Those providers are contractually required to handle your data under the same standards we apply.

What We Collect and Why We Collect It

okbajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you enter — your name, contact information and, where relevant, the mobile wallet number you use for bKash, Nagad or Rocket transactions. We collect this to process your deposits, verify your withdrawals and keep your account secure.

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We also record browsing activity such as pages visited and session duration; this helps us improve how the lobby loads on your device and how account steps are sequenced. We do not store your full wallet PIN or bKash/Nagad/Rocket authentication credentials — those stay within the
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respective payment provider's environment. Transaction references are retained for financial record-keeping as required under applicable rules. If you contact our support team, the conversation is logged against your account so we can follow up accurately. All data handling is subject to the applicable law of the
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jurisdiction you access the platform from, and eligibility to use okbajee depends on your local law and eligible region. We do not sell, rent or otherwise trade your personal data to marketing third parties.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on okbajee

These are the questions we hear most often about how personal data is handled. If your question is not covered here, reach out via live chat or email with your account number.

We collect your name, contact details and the mobile wallet number you use — bKash, Nagad or Rocket. We also log login activity and support conversations tied to your account record.

No. Your bKash, Nagad or Rocket PIN is handled entirely within each payment provider's own environment. We only receive a transaction reference confirming the deposit or withdrawal was completed.

Yes. Send a request through live chat or email with your account number. We will identify the data we hold and share it with you in a clear format within a reasonable timeframe.

Contact support via live chat or email, state your account number and request deletion. We will remove your data subject to any retention obligations under applicable financial regulations.

We use session cookies to keep you logged in. You can clear or block cookies in your browser settings; doing so will sign you out but will not affect your account data or transaction history.

We share data only with payment processors like bKash, Nagad and Rocket, and platform infrastructure providers. We never sell your personal data to marketing companies or unrelated third parties.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How okbajee Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Cookies and Session Data

Account Security Controls

Data Retention Period

Third-Party Data Sharing

Common Questions About Your Privacy on okbajee

01 What personal data does okbajee collect when I open an account?

02 Does okbajee store my bKash or Nagad PIN?

03 Can I request a copy of the data okbajee holds about me?

04 How do I ask okbajee to delete my personal data?

05 Does okbajee use cookies, and can I turn them off?

06 Does okbajee share my data with third parties?

Privacy Policy

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